Callbot
Telephone voice assistant
Our live Automatic Speech Recognition is crafted to offer the best available experience regarding accuracy, speed, and voice experience for your Callbot and Interactive Voice Response (IVR) projects.
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Use cases
Pre-sales: Record contact information and lead qualification
Ease prospect's data gathering thanks to automation
Retrieve purpose of call, first and last name, postal address, and phone number directly in your CRM, in compliance with GDPR
Appointment booking
Don't miss meeting opportunities, automate them, even when your call centers are closed or overloaded
Time slot proposal linked to your calendar
Medical test
Go beyond current use cases in the medical field thanks to vocal tech
Roth score: quantify the level of breathlessness; Take a deep breath
Large scale deployment of Callbot
MAAF / COVEA
Appointment scheduling Bot.
Integrated to client's IS to offer available spot.
- Consumer talks to the phone
- Transcribed by Allo-Media (Speech To Text)
- Watson Assistant analyze the transcript and give an answer back
- Transcript and answer are sent to Covea's IS in order to suggest available meeting spots
- Voxygen synthetizes the vocal answer (Text To Speech)
- Consumer hear the answer in their handset
ALLOCOVID
Covid-19 tracking help to ease tracking of the outbreak by health authorities.
A set of questions and anserws enables guidance of the consumer to an adapted action: no risks, call a GP, call EMS...
- Consumer talks to the phone
- A question is generated by E-Voyageurs based on the conversation
- Regular anonymized reports to santé.fr (minister of health)
- Question is is synthetized by Voxygen (Text To Speech)
- Consumer hears the question in their handset and answers
- Transcription by Allo-Media (Speech To Text)
MACSF
24/7 Bot answers to common questions of low added value.
Steers consumer towards the correct channel if needed.
- Consumer talks to the phone
- Transcription by Allo-Media (Speech To Text)
- Analyzed and answered by Do You Dream Up
- Exchange of data with MACSF's IS to product custom answers
- Voxygen synthetizes the vocal answer (Text To Speech)
- Consumer hears the answer in their handset
Easy and quick setup
Plug&Play with your telephony system
We provide you with a phone number for you to redirect to the Callbot, we'll do the rest.
Or it can be integrated to your telephony system (ex: Genesys)
Integrated with your favorites partners
NLU / NLP
SPEECH TO TEXT / TEXT TO SPEECH
Natural speech vocal modes fitting your use cases
Spelling mode, numerical or alphanumerical (coming soon)
Postal address mode, street and cities recognition (coming soon)
Licence plate mode (coming soon)
Other stand-alone integration to our ASR
Our speech recognition available in their catalog
Orange Business Services
IBM Global Services
ODIGO
World press talks about our callbots
Le Monde
Coronavirus: Allocovid, the « smart » virtual agent which will steer patients by phone
CBS NEWS
France introduces AI-based national helpline to streamline COVID-19 diagnoses